Privacy Policy

Effective date: May 17, 2026

School Mate Buddy is committed to protecting user privacy. This policy explains what we collect, how we use it, and your choices.

1. Information We Collect

• Account Data: name, email, login identifiers, profile details.
• Learning Data: usage activity, progress, performance, session history, and preferences.
• Tutoring Data: tutor selection, session slots, topics, and booking records.
• Payment References: transaction/order IDs and payment status from payment partners.
• Device/Technical Data: logs, browser/app diagnostics for reliability and fraud prevention.

2. How We Use Information

• To provide requested educational services and tutoring bookings.
• To process payments, refunds, cancellations, and support requests.
• To improve learning experience, service quality, and product safety.
• To detect abuse, fraud, and unauthorized access attempts.
• To meet legal, tax, accounting, and compliance obligations.

3. Payment Data and Razorpay

Payments are processed by Razorpay and related banking channels. We do not store full card or UPI PIN data. We may store payment references and status required for service delivery, reconciliation, and support.

4. Data Sharing

• With payment processors for transaction processing.
• With infrastructure/service providers for hosting, communication, and security.
• With legal/regulatory authorities where required by law.

We do not sell personal data.

5. Data Retention

We retain data only as long as needed for active services, legal requirements, accounting, fraud prevention, and dispute resolution.

6. Security

We use reasonable technical and organizational controls to protect information. No digital system is fully risk-free, so users should also maintain account security.

7. User Rights and Choices

You may contact us to request correction, access, or deletion of your personal data, subject to legal and operational limitations.

8. Children and Parent/Guardian Use

Because our service is education-focused, parent/guardian consent and supervision may be required for minors.

9. Third-Party Links

Our website may include links to third-party services. Their privacy practices are governed by their own policies.

10. Policy Updates

We may revise this policy periodically. The latest version and effective date are always available on this page.

11. Contact

Email: schoolmatebuddy1209@gmail.com

Support Page: Contact Us